Frequently Asked Questions

Get answers to common questions about Full Custom Color.

Most appointments take 2.5 to 4 hours depending on hair length, density, and color complexity. Consultation, formulation, processing, and finishing all factor in. Your stylist will provide a precise time estimate when assessing your goals during booking.

Our stylists assess porosity and health before coloring, use professional formulas and bond-building treatments when needed to minimize damage. With proper pre- and post-care, and scheduled maintenance, most guests maintain healthy, resilient hair after a Full Custom Color service.

Use color-safe sulfate-free shampoo, cool-water washes, weekly deep conditioning, and UV protection. Limit heat styling and use heat protectant. Your stylist will recommend products and timing for touch-ups to preserve tone, vibrancy, and hair health between professional services.

It depends on your starting color and hair condition. Going significantly lighter often requires staged sessions to protect integrity; darkening is generally quicker. Your stylist will outline a safe plan, timing, and necessary treatments during the consultation.

Frequency depends on contrast, growth rate, and desired look. Root touch-ups commonly occur every 4–8 weeks; full refreshes or glosses may be scheduled every 6–12 weeks. Your stylist will recommend a personalized maintenance schedule based on your goals.

We recommend or require patch tests for clients with allergy concerns, history of reactions, or if using new color families. When necessary, tests are performed 48–72 hours before service. Your stylist will advise if a patch test is needed during booking.